One Big Switch is a media and technology business that operates consumer networks and creates content platforms, technology tools and digital campaigns. Our current consumer network is One Big Switch (“our consumer networks”) and content platform includes One Big Switch, (“our content platforms”). Our content platforms comprise websites and other digital media platforms such as Facebook and Instagram. Amongst other things, we source potential discounts and group switching opportunities for members of our consumer networks for a range of consumer products, services and utilities.
Both the Website and One Big Switch are operated by One Big Switch NZ Limited (that’s us, also referred to below as “OBS”).
You control your personal information
If you’re not happy with any aspect of the way we hold, use or share your personal information, you can end your relationship with OBS at any time, by giving us at least 3 business days’ notice.
Application of this policy
This policy applies to personal information we collect from or about you. This may occur when you:
- use one of our content platforms;
- register your interest with one of our content platforms;
- become or remain a member of one of our consumer networks;
- contact us;
- participate in one of our consumer network campaigns;
- upload any photos or information about yourself on one of our content platforms;
- obtain a quote for one of our consumer network offers
- apply for a job with us; or
- provide your personal information to us in any other way
How we collect your personal information
We will generally collect personal information directly from you.
We may obtain your personal information via a third party partner.
We may also collect photographs and/or personal information you upload on one of our content platforms during the course of a campaign or from our usual activities. Our consumer networks may post and use your photographs and/or personal information both on their websites, their social media sites (including Facebook) and in any other content or copy we may use for the purpose of our functions, activities and/ or campaigns (unless, in relation to direct marketing, you ask us not to).
If you do not provide the personal information requested by us or a third party partner, you may be unable to enjoy the full benefits of membership with our consumer networks, or participate in, or be notified of, relevant offerings and switching opportunities.
If we receive your personal information without soliciting it we will, within a reasonable period after receiving it, determine whether or not we could have collected it if we had sought it. If so, we will treat it in accordance with this policy.
If we could not have collected it, we will, as soon as practicable and provided it is lawful and reasonable to do so, destroy your unsolicited personal information or ensure that it is de-identified.
Purpose of collecting your personal information
We collect personal information (including sensitive information) about our members or potential members and job applicants in order to conduct our business of sourcing, identifying and referring potential member discounts or discount related products or group or individual switching opportunities for our members, and offering (sometimes via our third party partners) and marketing those discounts and opportunities to our members and potential members.
Collected personal information is used to facilitate our consumer networks’ functions and activities including:
- to source and identify potential member discounts or group switching opportunities;
- to provide you with information regarding current and future offerings or switching
- opportunities which we think may be of interest to you;
- to compile data and conduct analysis of member statistics;
- to develop our business and operational processes for delivering potential group discount offers and group switching opportunities;
- to manage our ongoing relationship with our members;
- to share experiences, provide commentary and feedback provided by our members on our content platforms (which may also be transferred to other consumer network social media platforms (including Facebook);
- to make submissions to governmental departments, private sector organisations or to publish commentary or studies in support of legislative or other private sector reform;
- to administer and process member participation in offerings and switching opportunities;
- to resolve any legal and / or commercial complaints or issues;
- to assess a job applicant and to allow us to carry out any monitoring activities which may be required of us under applicable law as an employer; and
- to comply with legal requirements.
Disclosure of your personal information
- disclosure is to one of our third party partners;
- we have your consent;
- if we are under a legal or regulatory obligation to do so (for example as required by New Zealand Law) or to protect the rights and interests, property, or safety of OBS, our members or others;
- all, or substantially all, the assets of OBS are merged with or acquired by a third party, in which case your personal information may form part of the transferred or merged assets;
- we provide or share aggregate or bulk data (such as information about market trends and consumer choice) with other reputable third parties. If we do this, personal information which might identify a particular OBS member will not form part of the aggregate or bulk data;
- we provide stories, commentary or share photos or other personal information you have uploaded on our content platforms onto other social media channels associated with our consumer networks (including Facebook);
- we use a third party service provider to provide services that involve data processing, for example archival, auditing, professional advisory (including legal, accounting, financial and business consulting), mailing house, delivery, technology, website, research, banking, payment, data processing, insurance, marketing and security services.
Where possible, we will inform you, at or before the time of collecting your personal information about other types of organisations to whom we may, with your consent, disclose your personal information. Prior to such disclosures, OBS will take all reasonable steps to satisfy ourselves that:
- the organisation has a commitment to protecting your personal information; and
- where necessary, you have consented to such disclosure.
Some of our third party partners may be located, or may have some of their business functions located, in countries outside of New Zealand (for example, a third party partner may have a call centre located in Asia) (Overseas Recipients). We may update this policy from time to time to identify the location of any Overseas Recipients, so please check it regularly. In order to carry out our business functions, including providing you with the full benefits of membership with one of our consumer networks, it may be necessary for us to disclose your personal information to these Overseas Recipients. Before we do so, we will take such steps as are reasonable in the circumstances to ensure that the Overseas Recipients does not breach New Zealand privacy legislation in relation to your personal information.
If it is necessary for us to transfer your personal information outside New Zealand to any other entities or in any other circumstances, we will comply with the relevant privacy legislation relating to trans-border data flows and cross-border disclosures.
We or a third party partner may use your personal information to contact you about, among other things:
- potential member discount offers and group switching opportunities for consumer products, services and utilities which we think may be of interest to you;
- changes to our organisation;
- new products, services, utilities or switching opportunities being offered to our members through us or in combination with any third party partner; or
- your membership or potential membership.
You may be contacted in various ways including, but not limited to, email, SMS, instant messaging, telephone, multimedia messaging or other form of electronic communication.
If you do not wish to receive marketing information or be contacted for the purposes outlined above, you can opt out at any time. If you wish to opt out, please contact us via the contact details at the end of this policy and provide us with details of the communication which you no longer wish to receive and your request to be removed from the relevant mailing list.
How secure is your personal information?
As required by the Privacy Act 1993, we take reasonable precautions to prevent the loss, misuse or unauthorised alteration of your personal information. Security and privacy are of paramount importance to us and ensuring One Big Switch is as secure as possible is a core goal. When you provide us with personal information, that information may be collected, stored and processed on servers located outside of New Zealand.
What rights of access to and correction of my personal information do I have?
How accurate is your personal information?
We take all reasonable steps to ensure that the personal information we store, use and enable you to share is accurate, complete and up to date. However, the accuracy of that information largely depends on the details you give us. Please let us know if there are any errors by simply updating your information via the Website.
Public postings on the Website
The information that you choose to make public via your use of the Website (for example, through a discussion forum or any other public communication function) is able to be viewed by other users and visitors. We take no responsibility for any information submitted in this manner.
Log files and analytics
We use log files in order to enhance your experience with One Big Switch and to analyse trends. Log files gather information, such as which URL you just came from, which URL you visit next, what browser you are using and your IP address. This information is used to analyse trends and to administer and operate the One Big Switch.
We will have access to and may use other information, such as the number of users, traffic patterns and demand for the Website, for the purpose of monitoring server and software performance as well as for our other internal purposes. Further, we may collect information about system interactions between the Website and users while they are logged in or using the Website. This information may be used to verify actions taken by a user or to better understand the behaviour of users in order to improve the Website.
How can you contact us?
You can obtain further general information about your privacy rights and privacy law from the Office of the Privacy Commissioner in New Zealand by calling their Privacy Hotline on 0800 803 909, e-mailing them at firstname.lastname@example.org or visiting their website at www.privacy.org.nz.
Last updated on 19 July 2018